Processing of Personal Data
at Valentina-Tur S.R.L.

This Privacy Policy explains how Valentina-Tur S.R.L. collects, uses, stores, and protects personal data when users access or interact with our website, as well as the sources from which such information is obtained.

1. Overview

This section provides an overview of how we handle your personal data. For a complete understanding, please read the entire document.

• Data controller: Valentina-Tur S.R.L.

• How we collect data:
– when you directly provide information (e.g., completing forms on www.valentinatur.md, requesting a quote, purchasing a travel package, or subscribing to our newsletters);
– automatically, when accessing the site, via cookies or similar technologies (see the Cookie Policy at /politica-cookie-uri.aspx).

• Types of data collected: first and last name, phone number, address, e-mail address, identification data (ID card or passport), personal numeric code, IP address, date of birth, children’s ages and, where applicable, company name.

• Purposes of processing:
– to conduct our business and administrative operations;
– to respond to requests and orders received;
– to perform contracts and provide requested services;
– to promote offers and communicate news regarding Valentina-Tur services;
– to comply with legal obligations in force.

• Disclosure to third parties: information may be shared with contractual partners (hotels, transport operators, travel service providers) strictly to the extent necessary to deliver the ordered services or for legal compliance.

• Personal data is not sold or transferred to third parties for advertising purposes.

• Storage period: data is retained only as long as necessary for the purposes for which it was collected, respecting legal deadlines (e.g., accounting archiving) or other legitimate grounds, such as explicit consent or contractual obligations. More details are provided under “Data retention period.”

• Information security: Valentina-Tur uses modern technical and organizational measures to protect data, such as secure servers, encrypted communications via SSL, encrypted online transactions, restricted access for authorized personnel only, as well as pseudonymization or anonymization where possible.

• Cookies and related technologies: our website uses functional, analytics, and personalization cookies to improve the browsing experience and tailor content to user preferences.

• Transfers outside the European Economic Area: where necessary to perform contractual obligations or required by law, transfers will be made only to partners offering adequate safeguards in line with the European Union’s standard contractual clauses.

• Use of automated decision-making

Valentina-Tur S.R.L. uses automated analysis and decision processes related to our website’s operation. These may include web analytics tools, cookies, tracking pixels (web beacons), and marketing cookies that allow us to display personalized ads to our visitors on other platforms (e.g., through Google Ads or Meta/Facebook Ads).

• Your rights regarding personal data

You have the right to be informed about how your data is collected, used, stored, or deleted, in accordance with data protection laws. At any time, you may request access, rectification, restriction of processing, or deletion of your personal data.

• Sensitive personal data

Valentina-Tur S.R.L. does not collect sensitive data (e.g., political opinions, religion, ethnicity, sexual orientation, health) as a rule. For more details, see “Sensitive data and exceptions.”

2. Data controller contact details

The controller responsible for processing personal data on www.valentinatur.md is Valentina-Tur S.R.L., headquartered in Chișinău, 65 Mitropolit Varlaam St. (head office).

📧 E-mail: turvalentina@mail.ru

3. Information collected when accessing the website

When you visit our site, certain data is collected automatically: the IP address used to access the site; pages visited and time spent; access date and time; traffic source (link or site that referred you); browser type, operating system, and versions; offers viewed and orders placed on the site.

4. Purpose of using this information

Data collected through server logs is used solely for IT security, to:

• prevent unauthorized access to our systems;

• detect and block cyberattacks (e.g., distribution of malicious code, DDoS attacks);

• analyze suspicious activity that could affect the integrity of the website.

In the absence of a legal investigation, Valentina-Tur S.R.L. does not identify and does not attempt to identify individual users based on this information.
Legal basis: the legal obligation to implement adequate technical measures for data security and protection.

5. Cookies and similar technologies

Cookies are small data files sent from the site to your browser that help improve the browsing experience and personalize content.

The website www.valentinatur.md uses several types of cookies:

• essential — for proper site operation;

• functional — to improve user experience;

• analytics — to measure traffic and site performance;

• marketing/targeting — to display relevant ads.

For more information, see the Cookie Policy at /politica-cookie-uri.aspx. You can refuse some or all cookies by changing your browser settings or using our cookie management tool. Please note that disabling certain cookies may affect optimal site operation or access to certain functionalities. For additional details on managing cookies, visit www.allaboutcookies.org or consult our dedicated policy.

Information collected when you contact us
at Valentina-Tur S.R.L.

This section explains how Valentina-Tur S.R.L. collects and uses information received from individuals who contact us via e-mail, contact form, phone, or newsletter subscription, according to this policy and the section “Disclosure and additional uses of your data.”

6. Contact by e-mail

When you send us a message to the e-mail addresses published on our website, subscribe to the newsletter, request a quote, or make an online reservation, we collect: your e-mail address; first and last name; phone number; any other details included in your message (e.g., content of your e-mail signature).

Legal basis: legitimate interests and/or contract performance.
• Legitimate interest: responding to requests, messages, or questions received, and keeping records of correspondence.
• Contract performance: where your message concerns the provision of a travel service or initiating a collaboration at your request.
Storage and transfer: e-mails are stored on secure servers located in the Republic of Moldova.

7. Contact form, reservation, or newsletter subscription

If you use forms on the website (contact, reservation, newsletter), we collect: first and last name; e-mail address; phone number; any other information you enter in the “notes” or “message” field. Mandatory fields are required to submit the form; otherwise, your message will not be sent and we will be unable to respond. Legal basis: legitimate interests and/or contract performance. Storage: messages sent through website forms are stored within the EEA on secure servers administered by Valentina-Tur S.R.L.

8. Phone contact

When you contact us by phone, we may collect: your phone number; your first and last name (if provided); details relevant to your request, provided during the call. Valentina-Tur S.R.L. may record calls solely to improve service quality and train staff, in compliance with data protection laws. Legal basis: legitimate interests. • Legitimate interest: efficient communication with customers, ensuring quality interactions, and keeping proper records. • Contract basis: necessary to perform a contract or to take steps at your request prior to concluding a contract. Reason: where your call relates to travel services or measures requested before contract conclusion (e.g., information about our holidays and services), data will be processed for these purposes. Transfer and storage: call details such as phone number, date, and time are processed by our telephony provider — ORANGE, based in the Republic of Moldova. • Post: if you contact us by postal mail, we process all information contained in letters or documents sent to us. Legal basis: legitimate interests — responding to requests and keeping correspondence records; or contract basis for steps requested by you prior to contract conclusion.

9. Information collected during interactions with our site

We collect and use data from people who interact with our site’s features, in accordance with this section and “Disclosure and additional uses of your information.”

• Newsletter

When you subscribe to our newsletter to receive information about Valentina-Tur offers, promotions, or events via subscription forms on the site or similar forms, we collect: first and last name and e-mail address. Legal basis: your consent. You can withdraw consent at any time using the unsubscribe link in each newsletter. Data for subscription is stored on the servers of our e-mail marketing provider. We use web beacons in e-mails to measure delivery, opens, clicks, unsubscribes, and links accessed.

• Placing a reservation or order on our website

When you submit a request or reservation via the Valentina-Tur website, we collect: first and last name, e-mail address, phone number, age, date of birth, and identity document data required for invoicing. If mandatory fields are not completed, you will not be able to submit the request. Legal basis: legitimate interests (account administration) and/or contract performance; plus legal obligation for invoicing. Storage: information provided via the reservation form is stored on our servers in the Republic of Moldova. Payment after order submission may be made online via the integrated payment processor — MAIB’s e-Gateway module — via bank transfer, payment order, or directly at Valentina-Tur S.R.L.’s office. The processor collects and manages payment data under its own privacy policy. Marketing communications: you may opt in to receive our marketing communications at the time of booking or ordering; we will send promotional material only if you have expressly subscribed. Legal basis: consent.

10. Information collected or obtained from third parties

We usually receive data about you from business partners or people purchasing services on your behalf; in some cases, from other entities with whom we had no direct contact. Such data may include name, contact details, and other relevant information provided by those third parties. Legal basis: necessary for contract performance or pre-contractual steps at your request; alternatively, consent; and, where applicable, legitimate interest (e.g., subcontractual relationships or protecting our legal rights). Data received in error without a legal basis will be deleted immediately. We may also obtain data from public sources (inside or outside the EU) and, where applicable, from private sources (e.g., insurers), based on your explicit consent or other legal grounds described above.

11. Use of automated decision-making mechanisms

Valentina-Tur uses certain automated decision mechanisms on its site, without producing legal effects on you or similarly affecting you. You may object to automated processes and profiling by disabling cookies and similar technologies as described in the Cookie Policy (/politica-cookie-uri.aspx). If you do not want your real IP address (from your ISP) processed, you may use a VPN or a service such as Tor. Advertising: we use automated systems to display ads for our products and services on other sites you visit, through cookies (remarketing). Logic applied: showing ads to users who visited our site increases advertising effectiveness and reduces costs. Significance and consequences: cookies are used to recognize previous visits and to display personalized ads (unless blocked), as well as to collect online behavior data. How to object: disable these cookies in your browser settings.

12. Disclosure and additional use of your data

Disclosure to service providers

We work with external partners who provide essential services and may process your data on our behalf, including: telephony providers; e-mail providers; IT providers; web developers; web hosting providers; marketing and advertising providers; e-mail marketing providers. Your data is shared only where necessary — for example, to access our site or process an order/reservation. For security and competitive reasons, identities are not publicly listed. You can request details via our Contact form or at turvalentina@mail.ru; where justified and applicable, we will provide information.

Disclosure to other third parties

In some cases, Valentina-Tur may provide information to entities such as Google Inc., Meta (Facebook), Criteo, or RTB. For example, Google collects data via Google Analytics on our site. These companies use information (including IP addresses and cookie data) to improve service quality and user experience. Data is collected and analyzed anonymously. We may also share data with consultants, affiliates, business partners, independent collaborators, and insurance companies, only when necessary for Valentina-Tur’s operations or to fulfill your requests. Possible transactions (sale/merger): we may disclose data to a prospective buyer, seller, or partner. Legal basis: legitimate interests and/or contract performance (including pre-contract steps).

Legal disclosures: reporting suspected crimes or threats to public safety to authorities; exercising or defending legal rights (e.g., debt collection); in case of disputes/mediation/arbitration; or compliance with legal obligations/applicable regulations, including court orders or subpoenas.

13. Data retention period

• Server logs: retained for 36 months or until the contractual relationship ends.
• Order data: if you place an order for travel services, we retain your information as long as necessary or until you request deletion, correlated with Valentina-Tur’s legal obligations.
• Correspondence: retained for the time necessary to process your request or until you request deletion, subject to legal obligations.
• Newsletter: subscription data is retained while you are subscribed or until the newsletter service ends.

Criteria for determining retention: current and future purpose of processing; legal retention obligations; existence of a legal basis (e.g., consent); our legitimate interest; risk level, costs, and responsibility associated with data maintenance.

14. Security of your data

We apply appropriate technical and organizational measures to protect information against unauthorized access, unlawful use, or accidental loss, including: limiting access to authorized staff and partners under confidentiality; using secure servers; verifying identity before granting access; transmitting information via secure/ encrypted channels.

Data transmission by e-mail: please note that Internet transmission is not completely secure. If you send data by e-mail or other online means, you do so at your own risk. Valentina-Tur is not liable for losses, material or moral damages, costs, or harm caused by sending information via insecure means.

15. Transfer of your data outside the Republic of Moldova

Given the nature of Valentina-Tur S.R.L.’s activity, to honor contractual obligations and deliver travel packages, we may transfer your personal data to our partners, some of whom are located outside the Republic of Moldova. Transfers occur only where you purchase packages including foreign destinations or where chosen transport operators are based abroad. Safeguards: use of standard contractual clauses for transfers of personal data from the Republic of Moldova to third countries.

16. Your rights regarding personal data

Under applicable law, you have rights regarding your personal data, which you can exercise by sending a request to turvalentina@mail.ru or by written request to Valentina-Tur S.R.L., mun. Chișinău, Republic of Moldova, str. Al. Pușkin 32. You may: request access; request rectification or deletion; request restriction; receive data in a structured, commonly used format (e.g., CSV) and transfer it to another controller; object to processing for certain purposes; withdraw consent at any time (withdrawal does not affect prior lawful processing). You also benefit from: the right to be informed; the right of access; the right to intervene in the data (rectification, update, blocking, deletion of incomplete/inaccurate data); the right to object; the right not to be subject to an automated individual decision; the right to go to court; the right to data portability; the right to lodge a complaint with the National Center for Personal Data Protection (CNPDCP). Under Moldovan Law no. 17-XVI of 15 February 2007 “On the protection of personal data,” processing of personal data of the client and/or persons included in the reservation is carried out to fulfill contractual conditions regarding travel services. The client confirms consent (including of persons listed in the reservation) for the processing and transfer of personal data entered at the time of reservation (name, surname, gender, date of birth, citizenship, passport series and number, phone, e-mail), including to partners involved in providing travel services and for cross-border transfer of such data.

Verification of your identity when exercising rights

When you request access to your information, Valentina-Tur S.R.L. is legally obliged to take reasonable measures to verify your identity to protect data and prevent unauthorized access. If we already have sufficient information, verification will be based on it; otherwise, we may request copies of supporting documents before providing access. The exact type of information required will be communicated individually, depending on the circumstances.

17. Your right to object to processing for certain purposes

You may object to our use or processing of your information to perform a task in the public interest or for our legitimate interests, including where your behavior is analyzed or predicted based on this information; and you may object to the use/processing of your data for direct marketing (including profiling related to such marketing). You can exercise the right to object to marketing: by using the unsubscribe link at the bottom of any promotional e-mail and following the instructions; or by e-mailing turvalentina@mail.ru to request cessation of marketing communications. For more details on refusing the use of data collected through cookies and similar technologies, see our Cookie Policy at www.valentinatur.md/politica-cookie-uri.

18. Sensitive personal data

“Sensitive personal data” means information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, genetic data, biometric data (for unique identification), health data, or data concerning sex life or sexual orientation. In certain cases we may collect such data, including health information and data of minors (name, surname, age, personal code, passport series/number). Health data is provided when special transport/accommodation conditions are requested (e.g., allergies — special menu; disabilities — ramp access). Minors’ data is processed exclusively to organize contracted travel services correctly and safely. If you mistakenly or intentionally send other sensitive information, we consider this your explicit consent to its processing; such data will be used strictly to enable safe deletion from our records.

19. Changes to the Privacy Policy

Minor changes: we will update this Policy by indicating a new effective date at the beginning of the document; from that date, processing of your data will be governed by the updated Policy.

Major changes or new processing purposes: if we make significant changes or intend to use data for purposes other than those for which it was initially collected, you will be informed by e-mail (where possible) or by a public notice on our website. Before using data for the new purpose, we will communicate the details and, where necessary, request your explicit consent.

20. Children’s privacy

Valentina-Tur processes data of persons under 18 only with the consent of a legal representative, in order to correctly provide services contracted by the representative. If we receive information about persons under 18 obtained fraudulently or by deception, we will act immediately: request the legal representative’s consent or, if it cannot be obtained, delete the data from our systems. To report such a situation, please e-mail: turvalentina@mail.ru. The Valentina-Tur website is intended only for adults aged 18+.

Valentina Cazac — Administrator, Valentina-Tur S.R.L.